Service Crews work in fast-food restaurants and handle both customers and kitchen processes. Usual activities seen on a Service Crew example resume are greeting customers, preparing food, placing food items on trays, adding napkins and condiments, recommending products, promoting special deals, collecting payments, and keeping the work area clean and organized. Those looking to work in this field should demonstrate throughout their resumes customer focus, food hygiene knowledge, effective communication, problem-solving orientation, and good numeracy skills. Most Service Crews hold a high school diploma or are students working part-time.
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How to Format a Service Crew Resume
A food service crew resume should be formatted based on your work experience and career stage. Most candidates would benefit from a chronological resume format, which focuses on displaying your work experience, but that’s not always the case.
Take the candidates below, for example. Candidate A is a seasoned veteran of the fast food industry with consistent employment over many years. Candidate B hasn’t been as consistent, taking odd jobs between their restaurant stints. Candidate A should use a chronological format; candidate B should consider using the combination or functional format. The text in bold will help you see how similar skills can be repositioned depending on the format.
1. Candidate A - Combination or Chronological Resume
Service Crew
Candidate Info
- 9 years in workplace
- 3 years at current job
- HS High school diploma
Work Experience
- Handles approximately 50 incoming customer calls a day.
- Assists in weekly inventory and stock rotation of kitchen and food supplies.
- Cash-handling experience with computerized systems, including credit and debit card payments.
- Cleans and maintains food service equipment.
- Named “Outstanding Team Member” in December 2018.
2. Candidate B - Functional Resume
Service Crew
Candidate Info
- 5 years in workplace
- 3 months in current job
- GED General Educational Development
Summary of Qualifications
- Hardworking service crew members with over five years of experience in the fast food industry.
- Named “Outstanding Team Member” in January 2019 and September 2021.
- Capable of fielding well over 50 incoming customer calls per day.
- Skilled in managing inventory, rotating kitchen and food supplies stock, and cleaning and maintaining food service equipment.
- Exceptional cash-handling experience with computerized systems that also process credit and debit card payments.
Service Crew Resume Samples
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Candidate Info
3
years in workforce
2
years at this job
BA
Arts
Service Crew
Provided high standards of customer service during high-volume and fast-paced operations
- Handled cash and credit card transactions quickly and accurately
- Assisted management with inventory control and stock ordering
- Maintained positive attitude and resolved customer complaints promptly and professionally
- Took initiative to find extra tasks when scheduled duties were completed
- Cross-trained new crew members
Candidate Info
8
years in workforce
1
year at this job
Production and Service Crew Member
Mentor and train new and junior level staff to ensure proper food handling and strong customer service orientation.
- Handle escalated customer service complaints, always ensuring customer satisfaction to provide customer satisfaction, increased retention and customer loyalty.
- Prepare food and maintenance of kitchen and restaurant floor to ensure compliance with the Food and Drug Administration at all times.
- Recognized for outstanding customer service through multiple mystery shops and review of store operations.
Candidate Info
2
years in workforce
2
years at this job
BS
Human Development
Food Service Crew Member
- Implemented quality customer service by providing second mile service
- Assisted the manager with the closing procedures of the store
- Performed transactions and cash handling for purchases made by customers
Candidate Info
13
years in workforce
5
years at this job
Preparatory And Advanced Studies
Nursing
Service Crew
- Helping produce 55 sec drive through times with speed, accuracy, and providing every customer excellent service.
- Boosting sales both in dining room and drive thorough by up-selling, combo creations and suggestive selling.
- Accurately counting back and receiving money from customers to ensure a balanced till after every shift.
Candidate Info
8
months in workforce
8
months at this job
HS
High School Diploma
Service Crew
Handled taking order from customers as well as doing transactions.
- Stocked and cleaned area, lobby, and restrooms.
- Prepared food (mostly fried products).
- Was noted to be one of the fastest workers to adjust to the new POS system.
- Was noted to give fast and friendly service to customers.
Candidate Info
12
years in workforce
12
years at this job
C
Phlebotomy,electrocardiogram And Patient Care
C
Certificate
Nursing Assistant
Food Service Crew Leader
Ensure the galley is prepared to serve meals during designated meal periods.
- Serve customers quickly and properly in a polite and courteous manner.
- Assisted in the daily operations of breakfast, lunch and dinner for 800 - 2000 Sailors.
- Assisted in weekly inventory, stock rotation, of kitchen and food supplies.
- Clean and maintain food service equipment.
- Ensured that proper sanitation and safety procedures and techniques are being followed.
- Worked with crew members with physical and mental disabilities.
- Maintained a high level of customer services in a fast pace work environment.
- Cash handling experience with computerize system using credit and debit card payments.
Candidate Info
4
years in workforce
5
months at this job
Criminal Justice And Forensic Science
Computer And Science Networking
Service Crew
Meet and greet guests.
- Interact with customers, received orders, processed payments, respond appropriately to customer issues.
- Preparation of products as ordered by customers.
- Maintaining a clean and safe work environment.
- Unloading deliveries and stocking products.
- Ability to operate cash register terminal.
Candidate Info
5
years in workforce
5
years at this job
AS
Associate of Science
BA
Multidisciplinary Studies
Service Crew Member
- Maintained and managed cash drawers of over $500
- Devolped a business freindly communication exchange with customers
- Interacted with Customers on a daily basis
- Listened and responded with appropriate action to customer requests and complaints
- Named for "Outstanding Team Member " for December 2012
- Named "All Star Team Member" for July 2013
- Employee of the Month for July 2013
- Named Outstanding Team Member " for December 2014
- Trained many new Crew Members since June 2011
Candidate Info
4
years in workforce
4
years at this job
HS
High School Diploma
BA
Education
Food Service Crew Member
- Responsible for handling approximately 50 incoming customer calls a day
- Top priority is building and maintaining excellent customer service relations
- Provide accurate and timely assistance in over-the-phone order taking transactions
- Provide over the phone and in person customer assistance according to customer needs or requests
- Successfully resolve customer complaints with a high degree of composure and attention to detail, often under stressful situation
- Collect credit, debit and cash for transactions, verify amounts, and review the accuracy in order to balance currency, coin, and checks in cash drawers at end of shift
- Prepare a variety of food orders according to the needs and requests of customers
- Maintain an organized and sanitary dining room and work station according to restaurant standards
Candidate Info
2
years in workforce
1
year at this job
BS
Information Systems
Service Crew/cashier
Customer order intake
- Cash handling
- Cash drawer reconciliation
- Maintain Product knowledge
- Complete special requests
- Customer assistance
- Special projects as assigned
- Match sales goals/targets
Candidate Info
10
years in workforce
7
months at this job
HS
High School Diploma
Customer Service Crew
Customer Care
- Safe Drops
- Cleaning Dining area
- Helping Drive Thru
More Service Crew
Resumes
Service Crew Resume Success Stories
Service Crew Resume FAQ
What should be on a food service resume?
A food service resume should always include the following:
- Header with contact info
- Career summary or resume objective
- Work history, beginning with your most recent job
- Soft and hard skills
- Education and certifications
- Optional sections, like volunteer work or awards
How do you add food service skills on a resume?
Your skills should be in a bullet-point list in the skills section of your resume. It’s important you also demonstrate how you’ve used the skills you listed in the skills section in one-sentence accomplishments in your work history section. Make sure to use the exact wording for skills, tasks and responsibilities mentioned in the job description whenever it matches your experience.
What are food service skills?
Food service workers use a wide range of food preparation and customer service skills. The top skills on resumes in our database include:
- Preparing food
- Greeting customers
- Cash handling
- Operating point-of-sale (POS) systems
- Maintaining kitchen equipment
- Opening and closing restaurant
- Waiting tables
How would you describe your food industry experience on a resume?
As a food industry worker, you are responsible for customer service, food preparation and cleaning the dining area and kitchen, among other tasks. Specific descriptions will vary based on whether you work at a fast food, sit-down restaurant or bar. However, a good rule of thumb is to mention the experience you have that matches what’s listed on the job ad, citing quantifiable metrics whenever possible. For example, if you’ve worked at the cash register in a fast food chain you could write, “Took 50+ customers’ orders accurately and courteously every shift, managing to upsell dessert items about 25% of the time.”
What is the job description for food service?
A food service job description should mention everyday tasks like opening the restaurant for daily operation, cleaning each area of the building, handling money or point-of-sale (POS) systems, operating cooking equipment, and adhering to food and safety regulations.
What should I put on my resume for a fast food job?
Your fast food resume should represent your work experience. As an example, here are a few work history bullet-points that you’d be likely to see on a fast food resume:
- Stocked and cleaned the area, lobby and restrooms.
- Served customers quickly and properly in a courteous manner.
- Cleaned and maintained food service equipment.
- Ensured that proper sanitation and safety procedures and techniques were being followed.
Service Crew Duties and Responsibilities Service crew members perform daily duties that change depending on the number of customers they serve and the number of other staff members present to assist with work tasks. However, there are several core responsibilities associated with this job that are universally the same in all restaurants and service-based environments.
Process Payments Service crew members process cash, check, and credit card payments using cash registers and digital systems.
Interact with Customers Service crew members respond to customer complaints and questions, resolving issues where possible and referring customers to managers as needed.
Use Selling Techniques Service crew members use various selling techniques to suggest additional purchases and upsell to customers.
Clean Service crew members keep work areas, such as food preparation areas, and customer areas clean and organized.
Maintain Stock Service crew members stock work and customer areas with needed supplies, such as napkins, condiments, and cleaning supplies, and notify management when inventory levels begin to run low.
Greet Customers Service crew members greet customers who enter the business and answer phone calls from customers.
Fill Food Orders Service crew members assist with food prep and cooking to fill customer orders.
Serve Food Service crew members serve food to customers.
Service Crew Skills and Qualifications
Service crew members are customer service oriented. They have great communication skills, are able to work well with others, and are able to juggle multiple tasks at once. Employers seek out service crew members who have the following skills:
Customer service
– service crew members work in service-based businesses, so employers seek professionals with strong customer service skills to fill this role.Sales
– because service crew members interact with customers and take orders, employers look for professionals with excellent sales skills for this job.Communication
– service crew members frequently interact with customers and other crew members, which requires excellent verbal communication skills.Math skills
– service crew members process payments for customers, which requires basic mathematical skills.Computer skills
– because many register systems and payment programs are digital, service crew members use basic computer skills to process customer payments.Physical ability
– service crew members spend hours walking and standing, and must lift heavy stock items, which requires physical ability.
Service Crew Education and Training
Most employers have very few educational and training requirements for service crew members. Because this is an entry-level position, most service crew members are only required to be at least 16 years of age to obtain this job. Some employers do require service crew members to have a high school diploma or GED, but this is not common. Because this is an entry-level job, paid training is provided to service crew members. This training period varies by employer based on company standards, but generally lasts no longer than one to two weeks. New service crew members are typically trained by senior staff members and members of the management team.
Service Crew Salary and Outlook
There were more than 5 million jobs for food and beverage serving and related workers in 2016, according to information provided by the Bureau of Labor Statistics. These jobs are projected to increase by 14 percent through 2026, a faster-than-average growth rate. In 2017, food and beverage serving and related workers earned a median income of about $10 per hour and $20,410 annually. Service crew members are food and beverage serving workers, and both job titles are associated with providing customer service, performing food preparation, and cleaning restaurant and dining areas. Most full-time service crew members are provided with basic benefits packages by employers that include major medical insurance. Additional insurance benefits, such as dental and vision coverage, are provided rarely. Part-time service crew members are less likely to receive healthcare benefits from employers. A majority of employers do offer free or discounted food to service crew members, along with some paid time off. Rarely, restaurants offer tuition assistance programs to full- and part-time service crew members.
Helpful Resources
Use these resources to find job openings and learn essential skills and strategies for service crew members:
Restaurant Workers Association visit this website to search for restaurant jobs, read industry news, and find various discounts and deals on health and wellness programs.
Math Principles for Food Service Occupations learn the essential math skills service crew members need with this in-depth book that provides tips for performing the math that restaurants workers need to know to be more efficient and effective when processing customer orders.
National Restaurant Association read news updates and research information, find upcoming professional events, search for restaurant jobs, and learn more about restaurant management at this website for service crew members and all restaurant workers.
The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situationsget tips for calming down the most volatile customer situations with the techniques provided in this book that offers actual examples and useful strategies for delivering great customer service to even the most dissatisfied customers.
National Customer Service Association explore member benefits for service crew members and other customer service professionals at this website.
Selling 101: What Every Successful Sales Professional Needs to Know this book is written in a concise, simple way to provide quick, practical tips for using great selling techniques to sway customers.
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